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Policies/FAQ


ABOUT PRODUCTS

 

Are your products vegan? Cruelty free?

All ingredients used are ethically sourced, vegan, and compliant with FDA regulations. All colorants used are batch certified. Glitters are all seaweed based and biodegradable. All fragrances are skin safe and free of parabens and phthalates. Do not hesitate to contact us with any questions regarding our ingredients or processes; we are here to answer any questions regarding any process or ingredient used. 

 

Do your waxes need to be cured?

We use paraffin soy wax, which means a quick cure time. While the typical cure time for paraffin soy is between 48-72 hours, any wax type could use more curing. The longer you let your wax sit, the stronger it will be and the more throw there will be. We test our waxes within 24-48 hours of pour time and the strength and throw are great without waiting that long, so this is simply a personal preference for the person melting the wax. Our waxes are tested in a 25 watt light bulb wax warmer. For best results, use a light bulb warmer or hot plate warmer. 

 

Do your bath bombs stain or leave color behind?

Every batch of every product is tested prior to sale. Bath products are tested in a clean ceramic bath tub. Products must pass a tub test before sale. If any colorant is left behind, this is because it has clung to existing soap scum. This is an easy clean, as all of our colorants used are water soluble dye. We have a few different techniques for cleaning colorant, but usually a simple rinse is all that is necessary. To quickly and easily remove any left over colorant, we recommend Scrubbing Bubbles Cleaner or a Mr Clean Magic Eraser! It is always recommended that all products be used in a clean tub to avoid any issues.

NOTE: Fo Shizzle My Fizzle is not responsible to damages done to bath tubs outside of the home such as hotels. Many hotels use a wax coating on their tubs that DOES stain regardless of any safe guards, and you WILL be charged a clean up fee if this happens. This fee is the users responsibility!

 

Do any of your products contain cannabis or CBD?

This is a big nope. Although CBD oil is legal in the US, the rules and regulations regarding it are very grey for the cosmetics industry due to FDA regulations. Not all CBD oil is created equally, and some contain trace amount of THC which can cause issues with unsuspecting users. We recommend doing heavy research before purchasing CBD products from ANY vendor.

***NOTE: (Summer 2018) It has come to our attention that an online blog called Now This Weed has shown our products without credit and claimed we used CBD in our products. This information is FALSE and their legal team has been reached out to. While this issue has since been resolved, we feel it is important to stress that we do not use any CBD in our products. 

 

I'm allergic to X ingredient. How do I know if you use this?

We not only list all ingredients use in each product but we stay within FDA compliance and leave all ingredients on the physical label of each product as well (excluding wax). Oils are not used in bath bombs, but are used in whipped soaps. If you are allergic to any nut oils especially, please review the ingredients before purchasing. If you are unsure of your reaction to an ingredient, please test on a small area of skin to be sure. 

 

THE TECHNICALS

 

What is your typical turn around time?

All items available for purchase are ready to ship items (RTS). Because of this, our turn around time is typically 1-2 business days unless otherwise specified. Turn around time and restock dates will ALWAYS appear in the banner at the top of the website as a reminder. 

 

Do you combine shipping or have a code for multiple orders?

We no longer provide a combined shipping code. In the case of multiple open orders, weights will be combined and the correct shipping fee will be combined and charged. Any overages paid will be refunded within 24 hours. Note: Shopify refunds may take 3-5 business days to complete. 

 

What are your policies on returns/exchanges/cancellations?

Due to the nature of our products, we do NOT allow returns or exchanges. However, if an order comes to you heavily damaged and you have broken products, please contact us immediately with picture proof. Picture proof is needed to file a claim with USPS. PLEASE NOTE: IF YOU CANCEL AN ORDER PRIOR TO SHIPMENT OR THE PACKAGE IS SHIPPED BACK TO US, THERE IS A $5 RE-SHELF FEE APPLIED TO YOUR REFUND. THIS IS NON-NEGOTIABLE. 

Due to our quick turn around time, once a shipping label is printed, you cannot cancel your order. Most orders are packaged within less than 8 hours of ordering at this time. (Orders are packed as soon as payments are cleared. Debit, Credit, PayPal, Apple Pay, Android Pay, etc clears immediately, but if you use an E-Check, understand that your products will NOT ship until the payment has cleared.) PLEASE NOTE THAT SHOPIFY DOES NOT ALLOW USE OF GIFT CARDS UNLESS PURCHASED FROM SHOPIFY. IF YOU WANT TO USE A GIFT CARD FOR PURCHASE, BE SURE TO PICK UP A PREPAID DEBIT CARD RATHER THAN A VISA GIFT CARD TO BE ABLE TO PURCHASE THROUGH ANY SHOPIFY STORE. OUR PLAN DOES NOT CURRENTLY SUPPORT THE PURCHASE OR SALE OF GIFT CARDS. SORRY FOR ANY INCONVENIENCE. 

NOTE: During summer months, it is your responsibility to prepare for your shipment, including having someone available to retrieve your package immediately so it doesn't sit outside in the heat. You can even opt in on the service we provide involving cold packs in your order. Leaving packages outside WILL cause adverse reactions with products, including but not limited to melting, pre-activation of bath bombs, softening of bath bombs or bubble bars, sweating of soap, melting of whipped soap, etc... It is also not advised to leave your products or packages inside of a vehicle. 

 

Do you offer customs or wholesale?

We absolutely do depending on volume and time of year. We do not do customs during November or December due to higher volume because of holidays, but if it's a smaller custom order we may still be able to work something out on those days. Custom orders may take 3-7 business days depending on size and type of product. If something is needed to be ordered for your custom order, this may add an additional week to that time. 

Wholesale, we are negotiable with. We have been featured in the Lavish Bath Box twice in 2018! Wholesale is 50+ items. Wholesale pricing is negotiable. Wholesale orders have a turn around time of 1-4 weeks depending on size. Please email us for details if you're interested in wholesale with us.

With both customs and wholesale, full payment is due up front. Custom orders will still receive typical shipping costs. Wholesale will be required to pay full shipping at time of shipping and will receive invoice via paypal. Wholesale shipping cost is weight based unlike our typical flat rate shipping. 

Customs and wholesales apply to both bath products and wax. 

 

How do I contact you if there is an issue or question about my order?

You can reach us via email at foshizzlemyfizzlebathbombs@gmail.com. Please allow 12-24 hours for a response. We do not accept messages through Facebook or Instagram, as we do not get notifications right away from these places and they are less reliable than email. 

 

Do you ship internationally? 

We ship to over 200 countries, and all shipping is weight based. SHIPPING OVERAGES WILL BE REFUNDED AFTER SHIPPING LABEL IS PRINTED. The full list of countries we ship to is as followed:

Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.

 

Where is the best place to get up to date information on Fo Shizzle My Fizzle?

For quick info, please check out blog here on the website every Sunday for weekly updates! Or feel free to check out our social media:

VIP Facebook Group: www.facebook.com/groups/FoShizzlesHizzleOfFizzle (Keep in mind that you have to answer the security question to gain entry, as this is our way of preventing spam in the group.)

Facebook Official Page: www.facebook.com/FoShizzleMyFizzleBath

Instagram Official Page: www.instagram.com/fo_shizzle_my_fizzle_bath

 

Domestic Shipping Costs as of 2/12/19:

 

 For press, please contact Erica McGuire at chinchillinbruh@gmail.com