CUSTOMER SERVICE CONTACT INFO
Email - firstname.lastname@example.org
Please allow up to 24 hours for a response
ABOUT THE PRODUCTS - BATH
Are your products vegan? Cruelty free? - Yes & Yes! All ingredients used are ethically sourced, vegan, & compliant with FDA regulations. All colorants used are batch certified. All fragrances are skin safe & free of parabens, phthalates, & formaldehyde.
Are your glitters biodegradable? - Yes! All glitters used are seaweed & algae based & are fully biodegradable.
Are your bath products safe for sensitive skin? - Absolutely! Since I have to test all batches on myself & have sensitive skin, if products don't pass my skin test, they are NOT released for sale. (All ingredients are included in each listing & on each product label.)
Will your bath bombs stain my tub? - Not at all! All batches are tested prior to sale. We use water soluble dye that will not discolor you or your tub. NOTE: Bath products are tested in a clean ceramic tub. If any colorant is left behind, this is because it has clung to existing oils or soap scum. For best results, use in a freshly cleaned tub & always rinse your tub/yourself after use.
IMPORTANT: Fo Shizzle My Fizzle is not responsible to damages done to bath tubs outside of the home such as hotels. Many hotels use a wax coating on their tubs that DOES stain regardless of any safe guards, & you WILL be charged a clean up fee if this happens. This fee is the users responsibility! FOR IN HOME USE ONLY!
Do your products contain CBD? - Due to legal grey areas, we currently do NOT provide any products that include CBD.
ABOUT THE PRODUCTS - WAX
Do your waxes need to be cured? - Technically no, but some people prefer to cure theirs a little longer than what is recommended. Our wax cures in about 48 hours from pour time. All waxes come with a pour date label. NOTE: We test our waxes around 48-72 hours in a 25 watt light bulb warmer. Wax warmer types are a personal preference but we recommend using our wax in either a hot plate warmer or light bulb warmer.
What type of wax do you use? - We use a parasoy blend that is mostly comprised of soy.
What's the best way to clean my warmers plate? - Our personal preference is the Cotton Ball method. Place 4-5 cotton balls in the melted wax & allow the wax to absorb into the cotton balls. Carefully toss the cotton balls into the trash & use another cotton ball to wipe up any remaining wax or glitter left behind. Is your plate becoming discolored? Try a Magic Eraser to get a like-new cleaning after the plate is cooled off completely.
What is Afterpay? - Afterpay is a free service that allows you to make an order between $35-$1000. You pay nothing up front and the total is split in 4 equal payments. These payments are due every two weeks. This is a fee/interest free service as long as payments are made on time. Please refer to their website for more information (NOTE - This service is based on approval through Afterpay. Any Afterpay questions or issues will need to be directed to them!)
What is your typical turn around time? - TAT is always posted in the announcement banner at the top of the website. Typical TAT is 1-3 business days.
Do you combine shipping or have a code for multiple orders? - In the past, there has been a combined shipping code given. This will no longer be an option. Combing orders is not always an option. If you make 2 orders, and they both come to $75 after being combined, you will no longer get free shipping with those orders combined. To be clear on shipping policy, the free shipping on $75+ orders is for SINGLE ORDERS ONLY, not combined multiple orders. There have been incidents where people want to combine orders and get free shipping, and their combined orders end up in multiple boxes. Multiple boxes means multiple orders. The largest box we have on hand are 12x12x8 which can hold upwards of 10lbs. These large boxes can cost between $10-$17 to ship depending on where in the country they are going. This is too much money for a small business to eat. Therefor, from this point on, shipping overages will manually be refunded when shipping labels are printed. If orders are combined, the weights will be combined and shipping overages will, once again, be refunded once labels are printed. Thank you for understanding. If there ARE questions regarding shipping policy, do not hesitate to email for clarification. Note: Shopify refunds may take 3-5 business days to complete.
What are your policies on returns/exchanges/cancellations? - Due to the nature of our products, we do NOT allow returns or exchanges. Due to our quick turn around time, once a shipping label is printed, you cannot cancel your order. Most orders are packaged within 1-12 hours of ordering. If you need to ADD to your order, please email us immediately and we'll help you!
My order is lost/stolen, or something has come damaged. What should I do? - In the past, we took on the responsibility of filing claims on lost/stolen/damaged orders. Due to an increase in order volume, as of 7/1/19, this responsibility will now fall on the customer. Once a package leaves us, it is out of our hands. All orders are thoroughly packed with all precautions taken to keep your order safe. If your package gets lost, is stolen after delivery, or you have damaged products, please have a screenshot copy of your receipt from us & file a claim with USPS here (NOTE: All Priority packages include a $100 insurance policy to cover you and your purchase): https://www.usps.com/help/claims.htm
Am I able to pay with a gift card? - Unless it is a Shopify gift card, no. At this time, our shop does not offer a gift card option. Sorry for any inconveniences.
Do you do bulk or wholesale pricing? - At this time, wholesale/bulk orders are closed. We will update this section when this changes. (After December 2019 - We do not do customs, bulk, or wholesale orders in the busy season.)
Do you do custom orders? - At this time, custom orders are closed. Please email us with further inquires. email@example.com
NOTE: During summer months, it is your responsibility to prepare for your shipment, including having someone available to retrieve your package immediately so it doesn't sit outside in the heat. We provide a service that allows you to add ice packs to your order if you're worried about heat messing with product integrity. Leaving packages outside WILL cause adverse reactions with products, including but not limited to melting, pre-activation of bath bombs, softening of bath bombs or bubble bars, melting of whipped soap/scrubs, melting of wax, etc... It is also not advised to leave your products or packages inside of a vehicle.
Do you ship internationally? - We ship to over 200 countries, & all shipping is weight based. IF THERE ARE OVERAGES, THEY WILL BE REFUNDED AFTER SHIPPING LABEL IS PRINTED. All international orders always receive an extra freebie! The full list of countries we ship to is as followed:
Afghanistan, Aland Islands, Albania, Algeria, Andorra, Angola, Anguilla, Antigua And Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Sint Eustatius and Saba, Bosnia And Herzegovina, Botswana, Bouvet Island, Brazil, British Indian Ocean Territory, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo, Congo, The Democratic Republic Of The, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czech Republic, Côte d'Ivoire, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guatemala, Guernsey, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island And Mcdonald Islands, Holy See (Vatican City State), Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Islamic Republic Of, Iraq, Ireland, Isle Of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Korea, Democratic People's Republic Of, Kosovo, Kuwait, Kyrgyzstan, Lao People's Democratic Republic, Latvia, Lebanon, Lesotho, Liberia, Libyan Arab Jamahiriya, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic Of, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Moldova, Republic of, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Niue, Norfolk Island, Norway, Oman, Pakistan, Palestinian Territory, Occupied, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Pitcairn, Poland, Portugal, Qatar, Republic of Cameroon, Reunion, Romania, Russia, Rwanda, Saint Barthélemy, Saint Helena, Saint Kitts And Nevis, Saint Lucia, Saint Martin, Saint Pierre And Miquelon, Samoa, San Marino, Sao Tome And Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Sint Maarten, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Georgia And The South Sandwich Islands, South Korea, South Sudan, Spain, Sri Lanka, St. Vincent, Sudan, Suriname, Svalbard And Jan Mayen, Swaziland, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, United Republic Of, Thailand, Timor Leste, Togo, Tokelau, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States Minor Outlying Islands, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, British, Wallis And Futuna, Western Sahara, Yemen, Zambia, Zimbabwe.
Where is the best place to get up to date information on Fo Shizzle My Fizzle?
We post updates to the Blog section of the website at least one to two times a month. You can click the banner at the top of the page at any given time to access the newest blog post! You can also follow our social media pages for a more intimate look at what's going on with FSMF Bath, and get more frequent updates!
Official Facebook VIP Group - www.facebook.com/groups/FoShizzlesHizzleOfFizzle
Official Facebook Page - www.facebook.com/foshizzlemyfizzlebath
Official Instagram Page - www.instagram.com/foshizzlemyfizzlebath
Domestic Shipping Costs as of 7/14/19 (Orders of $75+ receive FREE SHIPPING!!):
For press, permissions, or questions, please contact Erica McGuire at firstname.lastname@example.org